Disclaimer & Liability 

Refund Policy

There are no refunds for purchased products including but not limited to healing and reading sessions, live classes and academy classes. Please make sure this is the best fit for you and what you need. Please be certain you are able to attend your classes and workshops on the dates posted.
If you can not attend please message Seraphina to see if an alternative solution is available. 

Private Sessions

There are no refunds for private sessions. You may re-book up to a maximum of one time within 3 months of original booking date. After that you will be expected to purchase the session again. 


By registering for any of our products/services/events, you confirm you have reviewed and agreed to our Disclaimer, Legal Liability Waiver and Cancellation Policy.

Sheri / Seraphina is not a medical doctor. Seraphina endeavors to help prevent or ease suffering exclusively by mental or spiritual means and by prayer. Therefore, these are never a substitute for conventional medical or mental health psychological diagnosis and treatment, and should never be regarded as such.

You are hereby informed to NOT rely on Mind Body Soul Aligned / Pure Radiant Soul and its products and services as an alternative to medical advice from your doctor or other professional healthcare providers. You are hereby informed to seek a licensed healthcare professional in a timely manner for any medical concerns.

You are using Seraphina and Pure Radiant Soul products and services solely for your own personal interest in spirituality or education. You hereby forever release, waive and discharge any claims against Sheri Collins and Mind Body Soul Aligned.

Please review the terms below carefully before using any of our products and services.

Introduction and General Terms of Use
Please read the following terms of use, warranties and disclaimers before using Seraphina Zia Aisana and Pure Radiant Soul (hereinafter “the Site”) because they effect your legal rights and obligations. These terms and any additional terms and conditions contained in this website apply to you prospectively; we recommend you check them every time you use the site for any updates, alterations or amendments.

If you do not agree to be bound by all of the terms contained herein, do no use this Site or any products and/or services provided by Seraphina Zia Aisana (hereinafter Pure Radiant Soul) the Site and the Company. If any court of law rules that any part of the following disclaimers and terms not valid, those portions are deemed severable and will not affect the validity and enforce ability of any remaining provisions.

Medical and Therapeutic Treatment Disclaimer
The information, products and services provided in the Site and by the Company is for general interest in spirituality purposes only; nothing herein is intended or implied to serve as medical or therapeutic advice or treatment. Mind Body Soul Aligned, Pure Radiant Soul nor Serphina Zia Aisana are not medical doctors or medical institutions nor does Seraphina Zia Aisana, Pure Radiant Soul diagnose any illness or prescribe medication of any kind.

All modalities and offerings referred to by Seraphina Zia Aisana, Sheri Collins, Pure Radiant Soul and Mind Body Soul Aligned the Company’s and the Site such as energy healing, vibrational re-alignment, and all other recommendations, techniques and materials are not to be construed as medical or psychological advice. Please do not use any information, offerings, services or products provided on the Site as a substitute for professional medical advice, diagnosis or treatment. If you have or suspect that you have a health or therapeutic issue, please consult a licensed doctor, therapist or counselor.

Liability Disclaimer
By viewing this website and/or using any of the products, services and information provided by Sheri Collins, Seraphina Zia Aisana and Mind Body Soul Aligned, Pure Radiant Soul the Site or the Company, you agree to release, indemnify and hold harmless Sheri Collins, Seraphina Zia Aisana, Pure Radiant Soul and Mind Body Soul Aligned (the Company), as well as any of her agents, associates and employees from any claim or liability due to any damage or injury of any kind arising from your use of any information, products or services provided by the above-mentioned parties.

This disclaimer of liability extends to any incidental or consequential damages incurred as a direct or indirect result from your actions unless disallowed by the laws of your specific jurisdiction. Your access and use of the site and all products and services therein is done at your own risk.

Live Event Media Release and Liability Waiver
Please be advised portions of all Sheri Collins, Seraphina Zia Aisana, Pure Radiant Soul and Mind Body Soul Aligned events will be recorded on video and photographs will be taken. Your presence at these events constitutes express and irrevocable consent to the recording of your image. Your presence at these events is a waiver of any and all legal claims, without limitation.

Testimonial and Associated Resource Disclaimer
The Site and other services and products produced by Sheri Collins, Seraphina Zia Aisana, Mind Body Soul Aligned and Pure Radiant Soul contain various client testimonials and references to other resources, providers and products.



Our refund and returns policy lasts 30 days on physical products only. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds Physical Products

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or pu


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